Frequently Asked Questions
Everything you need to know about your House of Sunny order.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my knitwear?
To maintain the longevity of our signature knits, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid hanging to prevent stretching.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for a seamless shopping experience.
Are your products sustainable?
We are committed to slow fashion. We produce in limited runs to reduce waste and use vegan, animal-friendly materials across all our collections.